Privacy Policy

Last Updated: 24 June 2026

At Ornaya, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our brand.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information from you:

Name
Mobile number
Email address
Billing and shipping address
Order details
Payment transaction details
Product preferences
Website usage information
Device, browser, and IP-related information
Any information shared through contact forms, WhatsApp, email, or customer support

We do not intentionally collect sensitive personal information unless required for a specific service or legal purpose.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To confirm payments and transactions
To provide customer support
To send order updates and delivery notifications
To manage returns, refunds, and exchanges
To improve our website, products, and services
To send promotional messages, offers, or updates, only where permitted
To prevent fraud, misuse, or unauthorized activity
To comply with legal and regulatory requirements

3. Payment Information

Ornaya does not directly store your full card details, UPI PIN, CVV, or net banking passwords.

Payments made on our website may be processed through secure third-party payment gateways. These payment partners may collect and process payment-related information as per their own privacy and security policies.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Understand website traffic
Improve product recommendations
Track cart and checkout activity
Run marketing and advertising campaigns

You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.

5. Sharing of Information

We may share your information only when necessary with:

Delivery and logistics partners
Payment gateway providers
Website hosting and technology service providers
Customer support tools
Marketing and communication service providers
Legal, regulatory, or government authorities, if required by law

We do not sell your personal information to third parties.

6. Marketing Communication

With your consent or where permitted, Ornaya may send you updates about new collections, offers, launches, or brand communication through email, SMS, WhatsApp, or other channels.

You can opt out of promotional communication at any time by contacting us or using the unsubscribe option, where available.

Please note that even after opting out of marketing messages, you may still receive important order-related updates.

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, or digital transmission can be guaranteed to be completely secure. You are advised to keep your login details, OTPs, and payment information confidential.

8. Data Retention

We retain your personal information only for as long as necessary for the purposes mentioned in this Privacy Policy, including order processing, customer service, legal compliance, accounting, fraud prevention, and dispute resolution.

When the information is no longer required, we may delete, anonymize, or securely store it as per applicable requirements.

9. Your Rights

You may contact us to:

Access the personal information we hold about you
Correct or update your information
Withdraw consent for marketing communication
Request deletion of your personal information, subject to legal or business requirements
Raise a concern regarding how your information is used

We may need to verify your identity before processing such requests.

10. Children’s Privacy

Our website and products are intended for general customers and are not specifically directed toward children.

If we become aware that personal information of a child has been collected without proper consent, we may delete such information from our records.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, payment gateways, or social media pages.

Ornaya is not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing any information.