Terms & Conditions

Last Updated: 24 June 2026

Welcome to Ornaya. These Terms & Conditions govern your use of our website and your purchase of products from Ornaya.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Ornaya

Ornaya is a jewellery brand offering carefully crafted jewellery pieces through its online platform.

For all official communication, customers may contact us at:

Email: [support@ornaya.com]
Website: [www.ornaya.com]
Business Address: [Add Business Address]
Contact Number: [Add Contact Number]

2. Use of Website

By using this website, you agree that:

You are using the website for lawful purposes only.
You will not misuse, copy, hack, damage, or interfere with the website.
You will not provide false, incomplete, or misleading information.
You will not use our product images, content, logo, designs, or brand name without written permission from Ornaya.

Ornaya reserves the right to restrict access, cancel suspicious orders, or take legal action in case of misuse.

3. Product Information

We make every effort to display product details, images, colours, sizes, materials, prices, and descriptions as accurately as possible.

However, slight variations may occur due to:

Screen display settings
Lighting during photography
Natural product finishing
Handmade or handcrafted detailing
Minor design or stone variations

Such minor differences will not be considered a defect.

4. Jewellery Care

Jewellery requires proper care to maintain its finish and shine. Customers are advised to keep the jewellery away from water, perfume, sweat, chemicals, lotions, and harsh storage conditions.

Damage caused due to improper use, mishandling, exposure to chemicals, breakage, scratches, or regular wear and tear will not be treated as a manufacturing defect.

5. Pricing

All prices displayed on the website are in Indian Rupees unless stated otherwise.

Prices may change without prior notice. Ornaya reserves the right to correct any pricing errors, product errors, or technical errors on the website.

If an order is placed at an incorrect price due to a technical or manual error, Ornaya may cancel the order and refund the amount paid.

6. Payments

Customers can make payments through the payment options available on our website.

Ornaya does not directly store your full card details, UPI PIN, CVV, or banking passwords. Payments may be processed through secure third-party payment gateways.

An order will be processed only after successful payment confirmation.

7. Order Confirmation

After placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or website notification.

Order confirmation does not guarantee acceptance in cases where:

Product is unavailable
Payment has failed
Incorrect price is displayed
Incorrect customer information is provided
Order appears fraudulent or suspicious
Delivery location is not serviceable

Ornaya reserves the right to accept, reject, or cancel such orders.

8. No Cancellation Policy

Once an order is placed and confirmed, it cannot be cancelled by the customer.

Customers are requested to carefully check product details, size, quantity, price, shipping address, and contact information before placing the order.

If Ornaya cancels an order due to product unavailability, quality issues, pricing error, payment issue, or any internal reason, the customer will receive a refund for the cancelled item/order as applicable.

9. Shipping & Delivery

We aim to ship orders within the estimated timeline mentioned on the website or communicated at the time of purchase.

Delivery timelines may vary due to:

Courier delays
Public holidays
Weather conditions
Address issues
Payment verification
High order volume
Unforeseen circumstances

Ornaya will not be responsible for delays caused by courier partners or incorrect delivery information provided by the customer.

10. Incorrect Shipping Information

Customers must provide complete and accurate shipping details.

Ornaya will not be responsible for failed delivery, delayed delivery, or lost shipments caused by incorrect name, address, phone number, PIN code, or incomplete delivery details provided by the customer.

Additional shipping charges may apply for re-shipping orders due to incorrect customer information.

11. Return & Refund Policy

Ornaya offers a 7-day return policy from the date of delivery, subject to return eligibility.

To be eligible for return:

Product must be unused, unworn, and undamaged.
Product must be in original packaging.
Tags, invoice, box, authenticity card, and accessories must be intact.
Return request must be raised within 7 days of delivery.
Product must pass our quality check after being received back.

Refunds will be processed only after approval and quality check.

For complete details, please refer to our Refund & Cancellation Policy.

12. Non-Returnable Products

The following products are not eligible for return:

Customized jewellery
Personalized products
Made-to-order pieces
Sale, clearance, or special offer products, unless damaged or wrong item is received
Used, worn, altered, damaged, or scratched products
Products without original packaging, invoice, or tags
Products damaged due to customer handling

13. Damaged or Wrong Product Received

If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with:

Order ID
Clear product photos/videos
Packaging images
Unboxing video, if available

After verification, Ornaya may offer a replacement, store credit, or refund depending on the case and product availability.

14. Offers, Discounts & Promotions

Offers, discounts, coupon codes, and promotional campaigns are subject to specific terms.

Ornaya reserves the right to modify, pause, cancel, or withdraw any offer at any time without prior notice.

Discount codes cannot be clubbed unless clearly mentioned. Offers may not be applicable on all products.

15. Intellectual Property

All content on the Ornaya website, including brand name, logo, product images, videos, text, graphics, designs, layout, and creative material, belongs to Ornaya or its authorized partners.

Customers or third parties may not copy, reproduce, sell, edit, distribute, or use Ornaya content without written permission.

16. User Content

If customers tag Ornaya, share reviews, photos, videos, or testimonials related to Ornaya products, Ornaya may use such content for marketing, social media, website, or promotional purposes unless the customer specifically requests removal.

By sharing such content, you confirm that the content is your own and does not violate any third-party rights.

17. Privacy

Your personal information is collected and used as per our Privacy Policy.

By using our website or placing an order, you agree to the collection and use of your information for order processing, delivery, payment confirmation, customer support, and other permitted purposes. India’s Digital Personal Data Protection Act, 2023 sets the framework for lawful processing of digital personal data and notice/consent obligations.

18. Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, delivery partners, or social media platforms.

Ornaya is not responsible for the content, policies, services, security, or practices of third-party platforms.

Customers are advised to review third-party policies before using their services.

19. Limitation of Liability

Ornaya will not be liable for any indirect, incidental, special, or consequential loss arising from:

Use of the website
Delay in delivery
Product misuse
Incorrect customer information
Payment gateway failure
Courier partner issues
Technical errors
Unauthorized access to customer accounts

Our liability, if any, shall be limited to the amount paid by the customer for the specific product in question.

20. Force Majeure

Ornaya will not be responsible for delay or failure in performance caused by events beyond our reasonable control, including natural disasters, strikes, courier disruptions, government restrictions, internet failures, technical breakdowns, pandemics, war, riots, or other unforeseen events.

21. Grievance & Customer Support

For complaints, queries, returns, refunds, or order-related concerns, customers may contact:

Customer Support / Grievance Contact
Email: [support@ornaya.com]
Phone: [Add Contact Number]
Address: [Add Business Address]

We will try to acknowledge and resolve customer concerns within a reasonable time as per applicable consumer protection expectations. E-commerce grievance systems in India are expected to support consumer complaint handling and redressal.

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

Any dispute arising out of or related to the use of this website, purchase of products, or these Terms & Conditions shall be subject to the jurisdiction of courts located in Jaipur, Rajasthan, unless otherwise required by applicable law.