Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

At Ornaya Jewels, we take great care in preparing and packaging every order so your jewellery reaches you safely and beautifully.

This Shipping & Delivery Policy explains how orders placed through [Website URL] are processed, shipped and delivered.

1. ORDER PROCESSING

Once your order has been successfully placed and payment has been confirmed, it will be processed for dispatch.

Orders are generally processed within [1–3 business days].

Orders placed on Sundays, public holidays or non-working days will be processed on the next business day.

During launches, sales, festive periods or periods of unusually high order volumes, processing may take slightly longer. If there is a significant delay in processing your order, our team will endeavour to keep you informed.

Made-to-Order or Customised Jewellery

Personalised, customised, engraved or made-to-order jewellery may require additional production time.

The estimated dispatch timeline for such products will be communicated on the relevant product page or at the time of placing the order.

2. SHIPPING WITHIN INDIA

We currently ship to serviceable PIN codes across India through reliable third-party courier partners.

After dispatch, estimated delivery generally takes:

  • Metro Cities: [3–5 business days]

  • Other Cities: [5–7 business days]

  • Remote Locations: [7–10 business days]

These timelines are estimates and may vary depending on the delivery location, courier availability and circumstances beyond our reasonable control.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be clearly displayed during checkout before you complete your purchase.

Standard Shipping: [₹___ / Free]

Free Shipping: Available on orders above ₹[Amount].

From time to time, Ornaya Jewels may offer complimentary shipping as part of promotional campaigns or special offers.

4. ORDER TRACKING

Once your order has been dispatched, tracking details will be shared with you through email, SMS and/or WhatsApp, using the contact information provided while placing the order.

You can use the tracking information to follow the delivery status of your shipment.

Please allow some time after dispatch for the courier partner’s tracking system to update.

5. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient's full name

  • Complete address

  • PIN code

  • Valid mobile number

  • Any relevant landmark or delivery instructions

Please review your shipping information carefully before confirming your order.

If you notice an error in your address, contact us at [Customer Support Email / WhatsApp Number] as soon as possible.

Address changes may only be possible before the order has been dispatched.

Once an order has been handed over to the courier partner, we may not be able to modify the delivery address.

6. DELIVERY ATTEMPTS

Our courier partner may contact you before or during delivery.

If delivery cannot be completed because:

  • the recipient is unavailable;

  • the address provided is incorrect or incomplete;

  • the customer cannot be contacted;

  • delivery is refused; or

  • repeated delivery attempts are unsuccessful,

the parcel may be returned to Ornaya Jewels.

If you would like the order to be shipped again, additional shipping charges may apply where permitted and where the failed delivery resulted from circumstances attributable to the customer.

7. DELAYED DELIVERIES

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • courier or logistics delays;

  • weather conditions;

  • public holidays;

  • strikes or transportation disruptions;

  • natural disasters;

  • governmental restrictions;

  • remote delivery locations;

  • operational disruptions; or

  • other unforeseen circumstances.

Estimated delivery dates are therefore indicative and should not be treated as guaranteed delivery dates unless expressly stated otherwise.

If your order appears significantly delayed, please contact us at [Customer Support Details], and our team will assist you in coordinating with the courier partner.

8. DAMAGED OR TAMPERED PACKAGES

Every Ornaya Jewels order is carefully checked and securely packed before dispatch.

If your parcel appears visibly damaged, opened or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

If you receive a damaged, incorrect or incomplete order, please contact us within [24/48 hours] of delivery at:

Email: [Customer Support Email]
WhatsApp: [Customer Support Number]

Please provide:

  • your order number;

  • clear photographs of the outer packaging;

  • photographs of the product received; and

  • an unboxing video, where available.

Our team will review the matter and assist you in accordance with our Return, Exchange & Refund Policy and applicable law.

9. LOST SHIPMENTS

If tracking shows that your order has been dispatched but the parcel cannot be located or has not been delivered within a reasonable period, please contact us.

We will coordinate with the courier partner to investigate the shipment.

If the courier partner confirms that the shipment has been lost in transit, Ornaya Jewels will provide an appropriate resolution, which may include a replacement or refund, subject to product availability and applicable law.

10. ORDERS MARKED DELIVERED BUT NOT RECEIVED

If your tracking information shows that the parcel has been delivered but you have not received it, please:

  1. Check with family members, neighbours, reception or security personnel who may have accepted the parcel on your behalf.

  2. Verify the shipping address provided with your order.

  3. Contact us at [Customer Support Details] within [24/48 hours] of the delivery status being updated.

We will assist you in raising the issue with the courier partner.

11. MULTIPLE PRODUCTS IN ONE ORDER

If your order contains multiple products, they may occasionally be shipped separately depending on availability, packaging requirements or fulfilment timelines.

Where this occurs, separate tracking details may be provided for each shipment.

You will not be charged additional shipping fees solely because we choose to dispatch an order in multiple packages.

12. CASH ON DELIVERY

[Choose whichever applies:]

If COD is available:

Cash on Delivery (“COD”) is available on eligible orders and serviceable PIN codes.

COD availability will be displayed during checkout.

Additional COD charges of ₹[Amount], if applicable, will be shown before the order is confirmed.

We may contact you to verify a COD order before dispatch.

Repeated refusal or non-acceptance of COD orders may result in COD being unavailable for future purchases from the same customer/contact details, where reasonably necessary to prevent misuse.

If COD is not available:

At present, Ornaya Jewels accepts prepaid orders only. Available payment options will be displayed during checkout.

13. INTERNATIONAL SHIPPING

[Keep this section only if Ornaya ships internationally.]

Ornaya Jewels currently ships to selected international destinations.

International delivery timelines vary depending on the destination country and courier service.

Customers may be responsible for customs duties, import taxes, clearance fees or other charges imposed by the destination country unless expressly stated otherwise during checkout.

Such charges are determined by local authorities and are outside the control of Ornaya Jewels.

Customers are responsible for ensuring that the jewellery ordered may lawfully be imported into the destination country.

14. OWNERSHIP AND RISK

Responsibility for the shipment will be determined in accordance with applicable law and the circumstances of delivery.

Nothing in this Shipping Policy limits any statutory rights available to customers in relation to products that are lost, damaged, defective, incorrectly supplied or materially different from their description.

15. ORDER CANCELLATION

If you wish to cancel an order, please contact us as soon as possible.

Orders can generally only be cancelled before they have been dispatched, subject to our Cancellation & Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return or exchange policy will apply.

Customised, personalised or made-to-order products may have separate cancellation conditions as disclosed at the time of purchase.

16. RETURNS AND EXCHANGES

Shipping associated with returns and exchanges is governed separately by our Return, Exchange & Refund Policy.

Please refer to:

[Return & Refund Policy URL]

for eligibility, timelines, reverse pickup, return shipping charges and refund procedures.

17. CUSTOMER SUPPORT

If you have any questions regarding the shipping or delivery of your Ornaya Jewels order, please contact us:

ORNAYA JEWELS
Email: [Customer Support Email]
WhatsApp / Phone: [Customer Support Number]
Business Hours: [Days & Timings]
Address: [Business Address, Jaipur, Rajasthan]
Website: [Website URL]

Please keep your Order Number handy when contacting us so we can assist you quickly.

18. CHANGES TO THIS POLICY

Ornaya Jewels may update this Shipping & Delivery Policy from time to time to reflect changes in our shipping partners, business operations or applicable requirements.

Any updated policy will be published on our Website together with the revised “Last Updated” date.

Changes will not retrospectively affect rights already accrued in relation to orders placed before the change.

ORNAYA JEWELS
Crafted in Jaipur. Made for every moment.