Terms of service

TERMS OF SERVICE

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

Welcome to Ornaya Jewels.

These Terms of Service (“Terms”) govern your access to and use of the website [www.website.com] (“Website”) and your purchase of products offered by Ornaya Jewels, operated by [Registered Legal Entity Name], having its registered office at [Registered Address, Jaipur, Rajasthan, India] (“Ornaya”, “Ornaya Jewels”, “we”, “us” or “our”).

By accessing our Website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the Website or place an order with us.

1. ELIGIBILITY

You may use this Website and purchase products only if you are legally competent to enter into a binding contract under applicable Indian law.

If you are under the legal age required to enter into a contract, the Website may only be used under the supervision of a parent or legal guardian who agrees to these Terms.

By placing an order, you represent that the information provided by you is true, complete and accurate.

2. ABOUT ORNAYA JEWELS

Ornaya Jewels offers jewellery including, without limitation, jewellery crafted in 925 Sterling Silver and pieces featuring diamonds, gemstones and other materials as specified on individual product pages.

The exact metal, stone, dimensions, weight, finish, plating, certification, care requirements and other specifications applicable to a product will be stated on its respective product page.

Product-specific information displayed on the Website forms part of these Terms.

3. PRODUCT APPEARANCE AND NATURAL VARIATIONS

We make reasonable efforts to display our jewellery, gemstones, metals and colours as accurately as possible.

However, the appearance of products may vary slightly depending on:

  • screen settings and device displays;

  • lighting conditions;

  • photography;

  • natural variations in gemstones;

  • stone cutting and setting;

  • handcrafted manufacturing processes; and

  • minor differences between production batches.

Natural gemstones may contain variations in colour, inclusions, texture, shade or pattern. Such naturally occurring characteristics are not necessarily defects.

Where measurements, dimensions or weights are stated as approximate, minor manufacturing variations may occur.

Nothing in this section limits your statutory rights if a product is defective, materially different from its description, counterfeit, damaged, or otherwise does not conform to applicable law.

4. PRODUCT AVAILABILITY

All products are subject to availability.

Placing an item in your shopping cart does not reserve that item.

We reserve the right to discontinue products, change availability or limit quantities at any time.

If an item becomes unavailable after you have placed an order and payment has been received, we will notify you and provide an appropriate refund for the unavailable item.

5. PRICING

All prices displayed on the Website are in Indian Rupees (INR) unless stated otherwise.

Prices will include or exclude applicable taxes as clearly indicated during checkout and as required by applicable law.

Shipping charges, delivery fees or other applicable charges, if any, will be displayed before completion of the order.

We reserve the right to revise prices at any time before an order is accepted.

In the event of an obvious pricing, typographical or technical error, we may contact you before fulfilling the order. Where an order cannot lawfully or reasonably be fulfilled at the erroneous price, we may cancel the affected order and refund any amount paid, subject to applicable law.

6. ORDERS AND ORDER ACCEPTANCE

When you place an order through the Website, you are making an offer to purchase the selected products.

An automated order acknowledgement does not necessarily constitute final acceptance of your order.

Your order will ordinarily be considered accepted when we confirm acceptance, process it for dispatch, or dispatch the product, as applicable.

We reserve the right to reject or cancel an order for legitimate reasons, including:

  • product unavailability;

  • payment failure;

  • suspected fraudulent activity;

  • incorrect customer information;

  • pricing or technical errors;

  • inability to deliver to the stated address;

  • violation of these Terms; or

  • restrictions imposed by applicable law.

Where a prepaid order is cancelled by us, the relevant amount will be refunded in accordance with our Refund Policy and applicable law.

7. PAYMENT

Payments may be accepted through payment methods displayed on the Website, which may include credit cards, debit cards, UPI, net banking, wallets or other authorised payment methods.

Payments may be processed by third-party payment gateway providers.

Your use of a third-party payment service may additionally be subject to that service provider’s terms and privacy practices.

You confirm that you are authorised to use the payment method provided for your purchase.

Ornaya Jewels will not be responsible for payment failures caused by your bank, payment service provider, network failure or other circumstances outside our reasonable control.

8. SHIPPING AND DELIVERY

Orders will be shipped in accordance with our Shipping & Delivery Policy, available at [Shipping Policy Link].

Estimated delivery timelines shown on the Website are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, strikes, governmental restrictions, natural disasters or other unforeseen events.

Please provide a complete and accurate shipping address and valid contact details.

Ornaya Jewels will not be responsible for delays or failed deliveries resulting from materially incorrect information supplied by the customer.

Risk in the product will generally pass to you when the product has been delivered to you or to a person authorised by you to receive it, subject to applicable law.

9. INTERNATIONAL ORDERS

Where international shipping is offered, the customer may be responsible for customs duties, import taxes, local levies and other charges imposed by the destination country unless expressly stated otherwise at checkout.

International customers are responsible for ensuring that the ordered products may lawfully be imported into their destination country.

10. CANCELLATIONS

Order cancellations will be governed by our Cancellation & Refund Policy, available at [Cancellation Policy Link].

An order may generally be cancelled only during the period and under the conditions stated in that policy.

Once an order has been dispatched, cancellation may not be possible and any request will instead be dealt with under the applicable return or refund procedure.

Nothing in our cancellation policy restricts rights available to consumers under applicable law.

11. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds will be governed by our Return, Exchange & Refund Policy, available at:

[Return & Refund Policy Link]

Customers should review that policy before completing a purchase.

Returned items may be required to:

  • be unused and unworn;

  • remain in their original condition;

  • contain original packaging, certificates and accessories;

  • carry intact tags or seals, where applicable; and

  • be returned within the applicable return period.

Personalised, customised, engraved, altered or made-to-order products may not be eligible for return or exchange where permitted by law and where clearly disclosed before purchase.

These restrictions do not affect applicable statutory rights relating to defective, damaged, incorrectly supplied or materially misdescribed products.

Approved refunds will be processed using the original payment method or another legally permissible method.

Banking and payment gateway processing timelines may apply after a refund has been initiated.

12. DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect product, please contact us at [Customer Support Email] within the period specified in our Return & Refund Policy.

We may request photographs, videos, packaging details, invoice information or other reasonable evidence necessary to assess the issue.

Where the claim is accepted, we may provide a replacement, exchange, repair or refund, as appropriate and in accordance with applicable law.

13. JEWELLERY CARE

Jewellery requires appropriate care to maintain its appearance.

Depending on the product, exposure to moisture, perfumes, cosmetics, chemicals, chlorine, cleaning agents, sweat or improper storage may affect its appearance or finish.

Customers should follow the care instructions supplied with the product or published on the Website.

Normal wear and tear, scratches, accidental damage, improper handling, misuse or failure to follow product care instructions may not constitute a manufacturing defect.

14. CERTIFICATIONS AND PRODUCT INFORMATION

Any claims relating to metal purity, gemstone type, diamond characteristics, certification or other specifications will apply only where expressly stated for the relevant product.

Certificates, authenticity documents or laboratory reports, where applicable, will be provided as stated on the relevant product page.

Customers should retain invoices, certificates and other documents supplied with their jewellery for future reference.

15. PROMOTIONS, DISCOUNTS AND COUPON CODES

Promotional offers, coupon codes, discounts and sale campaigns may be subject to additional conditions.

Unless expressly stated otherwise:

  • offers cannot be combined;

  • promotional codes may have an expiry date;

  • certain products may be excluded;

  • minimum purchase conditions may apply; and

  • offers may be limited to one use per customer.

We may withdraw or modify promotional offers where permitted by law, provided that confirmed orders and accrued consumer rights are appropriately respected.

16. ACCOUNTS

You may be able to create an account on the Website.

You are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.

You must notify us promptly if you believe your account has been accessed without authorisation.

We may suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.

17. ACCEPTABLE USE

You agree not to:

  • use the Website for unlawful or fraudulent purposes;

  • interfere with Website security or functionality;

  • attempt unauthorised access to our systems;

  • introduce viruses, malicious code or harmful technologies;

  • scrape, reproduce or commercially exploit Website content without permission;

  • impersonate another person;

  • submit false or misleading information;

  • misuse promotional schemes;

  • place fraudulent orders; or

  • infringe the intellectual property or other rights of Ornaya Jewels or third parties.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property appearing on the Website belongs to or is lawfully used by Ornaya Jewels.

This includes, without limitation:

  • the Ornaya Jewels name;

  • logos;

  • jewellery designs;

  • photographs;

  • videos;

  • graphics;

  • illustrations;

  • text;

  • packaging designs;

  • Website layouts;

  • product names; and

  • other creative content.

Nothing on the Website grants you ownership or a licence to commercially use our intellectual property.

Website content may not be copied, reproduced, modified, distributed, published or commercially exploited without our prior written consent, except where permitted by law.

19. REVIEWS AND USER-GENERATED CONTENT

If you submit a review, photograph, comment, testimonial or other content to us, you confirm that:

  1. the content is truthful and based on your genuine experience;

  2. you have the right to submit it;

  3. it does not infringe another person’s rights; and

  4. it is not unlawful, abusive, defamatory or misleading.

Where you separately authorise us to use photographs, testimonials or other content for marketing purposes, such use will be governed by the permission provided by you.

We reserve the right to moderate content in accordance with applicable law and our Website policies.

20. THIRD-PARTY LINKS AND SERVICES

Our Website may contain links to third-party websites, social media platforms, payment gateways, courier providers or other services.

Third-party platforms operate independently from Ornaya Jewels.

We are not responsible for their content, availability, security or privacy practices except to the extent responsibility cannot lawfully be excluded.

You should review the terms and policies applicable to those services before using them.

21. WEBSITE AVAILABILITY

We aim to keep the Website available and accurate, but uninterrupted or error-free access cannot be guaranteed.

We may temporarily suspend or modify portions of the Website for maintenance, updates, security or operational reasons.

We may also correct typographical, technical or content errors when identified.

22. DISCLAIMER

To the maximum extent permitted by law, the Website and its content are provided for general information and shopping purposes.

We do not guarantee that every image displayed on every device will reproduce the exact colour, brightness or appearance of a physical gemstone or jewellery item.

Product-specific warranties, guarantees or certifications apply only where expressly provided.

Nothing in these Terms excludes warranties, remedies or rights that cannot lawfully be excluded under Indian consumer protection law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Ornaya Jewels will not be liable for indirect, incidental, special or consequential losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms is intended to limit or exclude liability where such limitation or exclusion is prohibited by law.

In particular, these Terms do not reduce any mandatory rights or remedies available to consumers under applicable consumer protection legislation.

24. INDEMNITY

To the extent permitted by law, you agree to indemnify Ornaya Jewels against losses, liabilities and reasonable expenses resulting from your unlawful use of the Website, fraudulent conduct, violation of these Terms or infringement of third-party rights.

This provision does not apply to liability caused by Ornaya Jewels itself or where such indemnification would be prohibited by applicable law.

25. PRIVACY AND PERSONAL DATA

Your personal information will be handled in accordance with our Privacy Policy, available at:

[Privacy Policy Link]

Our Privacy Policy explains how we collect, use, store, share and protect personal information when you use our Website, communicate with us or purchase products.

By using the Website, you acknowledge that personal data may be processed as described in that Privacy Policy and in accordance with applicable Indian data protection and information technology laws.

26. ELECTRONIC COMMUNICATIONS

When you use our Website, place an order or communicate with us electronically, you consent to receiving transactional communications electronically, including through email, SMS, WhatsApp or other contact methods supplied by you, where permitted by law.

Marketing communications will be sent subject to applicable consent requirements.

You may opt out of promotional communications using the mechanism provided in the communication or by contacting us.

Transactional communications relating to an active order may continue even if you unsubscribe from marketing communications.

27. FRAUD PREVENTION

We reserve the right to carry out reasonable verification and fraud-prevention checks before processing an order.

We may request additional information where an order appears unusual or where identity, payment or delivery verification is reasonably necessary.

Orders reasonably suspected of fraud or unlawful activity may be placed on hold or cancelled.

28. FORCE MAJEURE

We will not be responsible for a delay or failure to perform an obligation caused by circumstances outside our reasonable control, including natural disasters, floods, fire, epidemics, government action, civil disturbances, strikes, supply-chain disruption, transportation interruption, internet outages or courier disruption.

Where such an event materially affects an order, we will make reasonable efforts to communicate with the customer and provide an appropriate solution in accordance with applicable law.

29. SUSPENSION OR TERMINATION

We may suspend or terminate access to the Website where a user:

  • breaches these Terms;

  • uses the Website unlawfully;

  • engages in suspected fraud;

  • interferes with Website security; or

  • abuses our services.

Termination will not affect rights or obligations that arose before termination.

30. GOVERNING LAW

These Terms will be governed by and interpreted in accordance with the laws of India.

Subject to rights available to consumers under applicable consumer protection legislation and subject to any forum whose jurisdiction cannot lawfully be excluded, disputes relating to these Terms or purchases from Ornaya Jewels will be subject to the jurisdiction of the competent courts at Jaipur, Rajasthan, India.

Nothing in these Terms prevents a consumer from approaching an appropriate statutory consumer dispute redressal authority or exercising rights available under applicable law.

31. GRIEVANCE REDRESSAL

For questions, complaints or grievances relating to the Website, products or orders, you may contact:

Grievance Officer: [Full Name]
Designation: Grievance Officer
Ornaya Jewels / Legal Entity: [Registered Legal Entity Name]
Address: [Complete Business Address]
Email: [Grievance Email Address]
Phone: [Phone Number]
Business Hours: [Days and Timings]

Complaints will be acknowledged and resolved within the timelines prescribed under applicable law.

32. CUSTOMER SUPPORT

For general order or product assistance:

Email: [Customer Support Email]
Phone / WhatsApp: [Customer Support Number]
Address: [Business Address]

33. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes in our services, business practices or applicable law.

The updated Terms will be published on the Website together with the revised “Last Updated” date.

Where required by law, material changes will be communicated appropriately.

Changes will not retrospectively remove rights already accrued to customers.

34. SEVERABILITY

If any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.

35. WAIVER

Our failure to enforce any provision of these Terms on one occasion does not constitute a waiver of our right to enforce that provision in the future.

36. ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer our rights or obligations as part of a lawful restructuring, merger, acquisition, business transfer or similar transaction, subject to applicable law and without reducing consumer rights.

37. ENTIRE AGREEMENT

These Terms, together with our:

  • Privacy Policy;

  • Shipping & Delivery Policy;

  • Cancellation Policy;

  • Return, Exchange & Refund Policy;

  • product-specific terms; and

  • any additional conditions expressly disclosed at checkout,

constitute the agreement between you and Ornaya Jewels regarding your use of the Website and purchases made through it.

If there is any inconsistency between these Terms and a mandatory requirement of applicable law, the applicable legal requirement will prevail.

ORNAYA JEWELS
Operated by: [Registered Legal Entity Name]
Registered Address: [Complete Address, Jaipur, Rajasthan, India]
Email: [Email Address]
Customer Care: [Phone Number]
GSTIN: [GSTIN, if applicable]
Website: [Website URL]